Losing your baggage can be nerve-wracking, especially if you lost something precious. Keeping this in concern, Aeromexico Airlines offers a dedicated lost and found department to handle such annoying situations. You can call the airline or reach the airport ticket counter to file a complaint. 

Be sure to provide all important details about your baggage to the airline’s professionals so they can find it as soon as possible. The guide explains everything about the Aeromexico Lost and Found policy and the process for filing a complaint regarding your lost baggage. Read on to get further details.

How Do I Contact Aeromexico About Lost Baggage?

Lost your valuables when flying with Aeromexico? Reach the Aeromexico Lost and Found department using the toll-free phone number at 1-800-237-6639 and file a complaint against your lost baggage.

Besides, you can use the country-specific numbers to register your complaint and get the tracking number. Phone support is the fastest way to reach the airline, especially if you have left the airport and realize your lost item afterward.

How To File a Report of Your Lost Item with Aeromexico Airlines?

Flying with Aeromexico Airlines and wondering how to complain about your lost baggage? Passengers can file a complaint in multiple ways, such as using a website, calling the airline’s toll-free number, or heading to the Lost and Found department at the airport. Let’s find the details here.

Via Official Website

  • Go to the Aeromexico Airlines’ official site.
  • Head to the “Lost and Found” page.
  • Scroll down to the “File a Report” option and click to open a new page.
  • Select your preferred language.
  • Select “Report Type” from the drop-down menu. You will find three options to choose from.
  1. Delayed
  2. Damaged
  3. Lost Items
  • Click “Confirm Selection”.
  • Create a delayed/ damaged baggage report by entering your Reservations Number and Last Name.
  • Find your reservation and enter all the requested details about your baggage.
  • Submit the necessary documents or photos of your damaged baggage to support your claim.
  • Get the tracking number from the airline and use it to track the status of your request.

Please Note: Be mindful that lost item cases will be directly handled by the airport staff, so visit the Aeromexico Lost and Found department in Mexico City and file a complaint.

Over a Call

  • Call the Aeromexico toll-free and connect to the IVR menu.
  • Select your preferred language.
  • Reach out to the airline’s professional experts and share them with your flight and baggage deals.
  • Submit all the necessary documents and information to make their search easier.
  • The assigned professional will then offer you a tracking number with which you can easily track your lost baggage request.

At the Airport

  • If you are already at the airport and realize that you’ve lost your valuables during the journey, rush to the lost and found department of Aeromexico Airlines and file a complaint.
  • Provide them with all the requested details.
  • Be specific when offering information about your bag, like its brand, color, design, and more.
  • Get the tracking number from the professional and use it to track your request afterward.

Does Aeromexico Offer Compensation for Lost Baggage?

Losing your bags during the journey can be heartbreaking, and the airline completely understands it. However, it doesn’t offer compensation or a refund to settle your loss. Aeromexico Airlines Lost and Found team strives to find your item for a maximum of 21 days and then claim it officially lost.

But passengers might file a compensation claim in case of delayed or damaged bags. You can file a compensation either online or over a call. Be ready with all the supporting documents and proceed accordingly.

Summing Up

Whether you’ve missed your item on board or are struggling with delayed/ damaged bag issue, contact Aeromexico Lost and Found department and file your complaints. The airline’s team makes every effort to find your valuables at all costs. Passengers can file a claim for compensation in case of damaged items. Do you still have doubts? Feel free to call the airline’s toll-free number and get all the answers in secongs.

You may visit:

How Do I Speak to Someone at Aeromexico?

Frequently Asked Questions

Q. What documents are required to claim your baggage compensatio?

Passengers must require a Passport or Photo ID, Bag Tag, Flight Itinerary, PIR number, and receipts of essential purchases, to request the compensation claim.

Q. How early can I file Aermexico baggage compensation claims?

The duration varies for damaged/ Missing, Deayed, and Lost items. You can file a compensation claim within 7 days of your complaint for damaged and missing items. For lost luggage, you must wait for at least 21 days.

Q. How to check my report status?

To check the report status, go to the Aeromexico Lost and Found page, click “Track Your Baggage”, and enter your File Reference and Name to check the status.

Q. Can I get the email support from Aeromexico regarding my lost item?

Yes. You can send an email at amluggage@aeromexico.com to get help with your lost/ delayed/ damaged item.